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Shipping Charges
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Shipping charges are calculated using the FedEx Ground counter rate as live quoted by FedEx. Orders are shipped by FedEx SmartPost (if eligible) or FedEx Ground (if not eligible).
We ship solely to locations within the Contiguous US which represents the following states: (AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY). We may be able to ship to your PO Box using FedEx SmartPost. Feel free to place your order using a PO Box and if the product combination you select does not permit this shipping method we will contact you for a physical address.
AK & HI: We may be able to ship to Alaska and Hawaii on a limited basis dependant on the product combination you select. This shipment destination may take up to twenty-one days for delivery and is not available in our online store. If you are interested in ordering for delivery to Alaska or Hawaii please contact us first at (513) 245-2420 or email using the contact form.
We do not offer shipping to Canada or any other Country/Entity and we do not offer shipment by any other means.
Orders in excess of $99, orders delivering to a Unit or Apartment, or orders delivering to a Residential Address that is other than the address of record may require a signature from you, someone in your household or a neighbor. To avoid the signature requirement you might consider shipping your items to a dedicated Business Address.
If you have any questions about this statement please contact us at the address or telephone number shown on the page header.
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To view a Timetable of Estimated Delivery click here.
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Order Submission
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Once your order is placed in our system you will receive a confirmation e-mail sent to the e-mail address you provided. A shipping confirmation e-mail will also be sent once an order has shipped.
You are solely responsible for providing correct delivery information when placing your order online. We will work with the shipping carrier to track your items if your package should become delayed or lost. This process may take up to 2 business days for the carrier to investigate. If we are unable to come up with resolution within this time-frame we will reship the products to you.
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Shipping Information
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Our goal is to get your merchandise on its way to you as soon as possible. We strive to place your items in the trustworthy care of our shipping alliance partner as quickly as possible; except that Friday and/or Holiday orders often do not ship until the beginning of the following week. We are committed to offer you expedient order processing. There are situations beyond our control that may delay delivery to you; item out of stock, order entry problem, invalid payment method, invalid shipping choice or problems with a warehouse, shipping or servicing partner. In these instances, we will use the information you provided during checkout to contact you if we are aware that an extraordinary delay could exist. If we have questions that prevent processing your order entirely, we will hold your order for up to ten days to await your instruction. If after ten days we have not received instruction from you, your order will be canceled.
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Order Changes
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Once shipping has occurred you may not change, cancel, or redirect your order. However, if your order has not yet shipped we may be able to cancel or change your order. Note that most orders ship within the same day, so please call immediately if you would like to request changes. No cancellation or change to your order is binding until you receive verbal or electronic correspondence from us indicating our receipt, acknowledgment and acceptance of your order cancellation or change. Orders placed with us may be canceled or changed by us at any time prior to shipping. While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and the cancel or refuse to accept any other based on an incorrect price or description. If your order is canceled or changed and your credit card has already been charged, we will promptly issue a credit to your credit card account for the charge.
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Taxes
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We follow all applicable taxing regulations for the areas where we do business. Each of the 50 US states has established state tax regulations. Taxes are charged according to your order's shipping address.
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