We answer our email.
Our customers are very surprised when they receive an actual reply to their inquiries. The internet has seemingly made everyone numb to receiving a personal response. Submitting email is like accepting that you may wait days (or a lifetime) to receive a reply. Who can wait that long?

Order processing is FAST!
While some companies may sit on your order for two or three days (even weeks), we strive to fill your order today! That usually equates to about a 1 to 24 hour turnaround. We stock most every item we sell and this allows us to make things happen. Of course you could always choose to go elsewhere and wait, but why...

Our suppliers love us.
Because of the fantastic relationships we’ve built with our suppliers, we’re simply able to offer better service to you. If you need a quick answer, we can probably get it. If you need a product specially made we may be able to help. It’s amazing the things that can be accomplished when everyone is on the same page working together.

Flat rate shipping benefits everyone.
We regularly review shipping rates to see just how little we can charge.  Our carriers raise our rate every January, but we love you way too much for that.  So we settled on a Flat Rate of $7.95 which is way less than it costs us to process and ship your order.  We're trying to make a winning playing field!

We Blog great questions.
If you ask a question that we feel others may want to know about, we will list the question and answer in our Product Inquiry BLOG. It comes complete with 24 hour a day availability, so you can get that answer even at 1am when hopefully we're asleep. But its hard to tell, because we are so fanatical about getting your order processed.  So don’t be afraid to try our number at any hour. You might be surprised to find someone still here answering the phone.  If no one answers leave a message.  We really will call you back tomorrow.

We treat your order like our own.
Who wants to wait for merchandise only to find it was destroyed during shipment? We pack your order to arrive in a usable condition and unlike some other companies we actually use packing materials. We don’t believe in the slap on a shipping label and let it go philosophy. Although we must admit this would be much easier; but you're way too important to us! We use new boxes, bag your liquids, insert materials to absorb in-transit shock, and strategically place markings on the outer package to aid in careful in-route package handing and transport.  We hope the shipping carrier affords your package the same TLC, but unfortunately that's out of our control.  So please forgive us if things didn't work out perfectly. Just know that we will make it right!

FRESH product rotated daily.
You shouldn’t expect to receive yesterday’s merchandise today. We’ve seen competitors shelves stocked with old or expired product that’s layered in dust inches thick just waiting for you to buy it. We would never think of selling this merchandise to you. Doesn't that give you a warm and fuzzy feeling?

We’ve been lowering our prices at a ridiculous rate!
Some might say we’ve gone off the deep end. In fact we recently lowered hundreds of prices.  As we continue to grow your loyalty continues to reap the benefits.

We never spam or sell your email.
We simply use your email as a method to contact you about your order. Not to burden you with new promotions each and every day or our thoughts on the economy.  We let our competitors send out the flyers, catalogs and boatloads of promotional email. They simply annoy you into shopping with us. Our marketing department is borderline genius!

It’s the small things that count.
Our service is personalized and tailored to you and besides that, we’re actually fun loving human beings.  It's just one of the many services we offer.